CANCELLATION, RETURN & REFUND POLICY​

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RETURNS POLICY

Currently we have 3 days return policy. In case you have any issue with the product received, the same must be informed to us through Contact Us page; with in 3 days of order receipt. Kindly mention your order ID in the message.

All our products pass through stringent quality checks to ensure positive experience to all our customers.

 

Issue Category                                                   Return Eligibility Period                                     Logistics cost  

 

Wrong Product Received                                 Within 3 days of delivery                                Return - Welcured 
                                                                                                                                                     Forward - Welcured 

 

Manufacturing Defect                                       Within 3 days of delivery                               Return - Welcured 
                                                                                                                                                     Forward - Welcured 

 

Item not liked                                                     Within 3 days of delivery                               Return - Buyer 
                                                                                                                                                     Forward - Buyer 

 

Damaged Article                                                Within 3 days of delivery                               Return - Buyer 
                                                                                                                                                      Forward - Buyer 

 

 

Kindly note that 'size change request' and 'Item not liked' cases will be considered for resellers only. Also, sale and discount section articles are not covered for replace and refund requests.

Please note that the product(s) should not be opened and should be with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.

If any or all products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer. 

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CANCELLATION POLICY

Steps to raise return request-

• Steps to raise return request-
  
  Notify our team within 3 hours of order created and share the issue particulars using Contact Us page.
  Our Customer Support (CS) team will connect with you and understand the issue.
  On cancellation done, we will process the refund within 72 hours from the cancellation request.
  Once the refund is processed, it shall reflect in your bank account within 8-10 business days.

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Refund Policy

In case of cancellation, the cancellation request must be submitted within 4 hours of placing the order. Once request is received, we will initiate the refund within 72 hours. Once the refund is initiated, the amount shall reflect in your bank account within 8-10 business days.  

 

Return Process

Steps to raise return request-

• Notify our team with in 3 days of product delivery and share the issue particulars using Contact Us page.

• Our Customer Support (CS) team will connect with you and understand the issue.

• On return approval, kindly arrange for shipping the product to address shared by CS team and share the proof of dispatch.

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Partial Fulfillment Scenario

We strive to provide the best experience to all our customers and are always dedicated to achieve the same. In any unfortunate case, wherein we are unable to fulfill the complete order; the amount towards pending articles will be refunded. Refunds will be initiated as mentioned in Refund Process above. Available articles will be fulfilled and shipped.